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Why isn't Time Slider saving my user list?

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When using Time Slider to enter hours, after adding user names, you will see something like this:

If the names disappear, you will see something like this (Time Slider always displays your name by default.):

In this case, there is a good chance that your computer is missing a cookie. Cookies help websites remember information you have entered previously (such as names).

Here are some common causes of missing cookies and how to fix them:

  • Your web browser settings may be blocking TSheets from adding a cookie. To fix this, make sure that TSheets is in the allowed sites list. For instructions, search your browser's help documents. If you use Google Chrome:
    1. At the top right, click the three dots > Settings >  Click Advanced at the bottom.
    2. Click Content settings > Cookies > See all cookies and site data, and make sure www.tsheets.com is listed.
    3. If not, click the back arrow.
    4. Back on the Cookies page, under Allow, click ADD.
    5. In Site, enter www.tsheets.com and click ADD
  • You may have manually cleared your cookies. In Chrome, this would have been done in the Privacy settings by clicking "Clear browsing data."
  • Your anti-virus software may be clearing cookies stored on your computer. This can usually be fixed by setting an exception rule within the anti-virus software's settings section.

If the problem persists, feel free to contact our support team. 

 

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