Worker (Employee or Contractor) names in QuickBooks Online (QBO) must match exactly those in TSheets in order to export hours. If they do not, you will get a message that takes you to TSheets to fix the problem.
To fix the mismatch(es):
- Sign in to TSheets.
- At the top right, click QuickBooks > View Sync Log.
- In the sync reports window, click Fix This. (Note: If the mismatches don't display, at the left, select the date on which they occurred.)
- In the QuickBooks Integration Merge Workers window, select a name, and click Save > Save. (If the expected name is not in the list: In QBO, verify that the name exists. If it does not, enter the name in QBO, and in TSheets, click QuickBooks > Import.)
Alternately, you can select Exclude this user's time. In that case, the worker name will remain in TSheets, but their hours won't export to QBO.
- If needed, repeat these steps to fix all mismatches.