If notifications are set to send via both SMS and push, only a push notification will be sent to the employees' mobile devices.
If both SMS and push notifications are set by an employee, they will receive both types.
How to Set Schedule Reminders and Notifications
On a computer: In TSheets, go to Company Settings > Notifications.
Make your selections, and click Save.
Note: A notification can be force sent by selecting a shift in the schedule and clicking Notify in the bottom left corner of the shift view.
Available Reminders and Notifications
When assigned shift is published or changed: When an administrator or manager publishes a new shift, changes a shift, adds a note to a shift, or cancels a shift, a notification can be sent to the assigned employee(s) of the shift. (Example: "You have a new or updated shift on 2/20 at 8:00am.")
Note: You can choose not to display this notification prompt each time by setting it up to automatically send the notification or not:
In the company notifications settings, choose one of the following:
Always send - Automatically send notifications to assigned employees
Never send - Notifications will not be sent
Ask - Prompt to choose whether to ‘Send’ or ‘Don’t Send’ (default setting)
One hour before shift starts: The employee receives a reminder that their shift starts in one hour. (Example: "Your shift at 8:00am is starting soon.")
Forgot to clock in after shift started: If an employee hasn't clocked in five minutes after their shift started, they will receive a reminder to clock in. (Example: "Did you forget to clock in to your 8:00am shift?")
Forgot to clock out after shift ended: If an employee hasn't clocked out five minutes after their shift ended, they will receive a reminder to clock out. (Example: Did you forget to clock out of your 8:00am-5:00pm shift?")
Employee hasn't clocked in after shift started: If an employee hasn't clocked in five minutes after their shift start time, their manager receives a notification. (Example: "[Name] missed clocking in to their 8:00am shift.")
Note: Push notifications contain the least amount of detail. Email notifications contain the most. You may choose to select more than one notification method.
Push: The recipient will receive a notification on their mobile device.
Email: The recipient will receive a notification in their email inbox.
Text: The recipient will receive a notification via text.