If notifications are set to send via both SMS and push, only a push notification will be sent to the team members' mobile devices.
If both SMS and push notifications are set by a team member, they will receive both types.
How to Set Schedule Reminders and Notifications
On a computer: In TSheets, go to Company Settings > Notifications.
Make your selections, and click Save.
Note: A notification can be force sent by selecting a shift in the schedule and clicking Notify in the bottom left corner of the shift view.
Available Reminders and Notifications
When assigned shift is published or changed: When an administrator or manager publishes a new shift, changes a shift, adds a note to a shift, or cancels a shift, a notification can be sent to the assigned team member(s) of the shift. (Example: "You have a new or updated shift on 2/20 at 8:00am.")
Note: You can choose not to display this notification prompt each time by setting it up to automatically send the notification or not:
In the company notifications settings, choose one of the following:
Always send - Automatically send notifications to assigned team members
Never send - Notifications will not be sent
Ask - Prompt to choose whether to ‘Send’ or ‘Don’t Send’ (default setting)
One hour before shift starts: The team member receives a reminder that their shift starts in one hour. (Example: "Your shift at 8:00am is starting soon.")
Forgot to clock in after shift started: If a team member hasn't clocked in five minutes after their shift started, they will receive a reminder to clock in. (Example: "Did you forget to clock in to your 8:00am shift?")
Forgot to clock out after shift ended: If a team member hasn't clocked out five minutes after their shift ended, they will receive a reminder to clock out. (Example: Did you forget to clock out of your 8:00am-5:00pm shift?")
Team member hasn't clocked in after shift started: If a team member hasn't clocked in five minutes after their shift start time, their manager receives a notification. (Example: "[Name] missed clocking in to their 8:00am shift.")
Note: Push notifications contain the least amount of detail. Email notifications contain the most. You may choose to select more than one notification method.
Push: The recipient will receive a notification on their mobile device.
Email: The recipient will receive a notification in their email inbox.
Text: The recipient will receive a notification via text.