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How to Fix an Export Error Due to a New QuickBooks Desktop Company File

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After an export of hours from TSheets to QuickBooks Desktop (QBD), you may receive an email from "TSheets Notification" (similar to the one below) saying that the timesheets were rejected by QBD.

This could be caused by you creating a new company file for the fiscal year, or by using a copied company file from last year for the current year. In this case, TSheets needs the new set of IDs that are associated with your QBD account.

To fix this, uninstall and reinstall the QBD integration:

  1. In TSheets, go to Feature Add-ons > Manage Add-ons.
  2. Locate QuickBooks Desktop Integration, and click Uninstall.
  3. Make sure you're logged into your QuickBooks as the main admin and in single user mode.
  4. Follow the steps in How to Integrate TSheets and QuickBooks Desktop

Note: If you set up any custom assignments, for instance assigning certain customers to team members, or Custom Fields to certain customers, these assignments will be lost in the process.


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