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How to Enable Time Clock Kiosk Photo Capture

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Note: To enable the photo capture feature of Time Clock Kiosk on a device other than Android or iOS, use one of the following browsers:

  • Chrome 45+
  • Firefox 33+
  • Microsoft Edge


How to Set Up Time Clock Kiosk Photo Capture

  1. If you have not already, set up and authorize the kiosk. See:
  2. On a computer, go to SET UP Time Clock Kiosk OR Feature Add-ons > Time Clock Kiosk.
  3. At the left, click the kiosk name.
  4. In the Edit Kiosk window, under REQUIRE PHOTO ON CLOCK IN/OUT, select Yes Save.
  5. On the kiosk device, PIN in, PIN out, and PIN in again.
  6. A message displays asking for permission to use the device's camera. Follow your device's prompts to grant the permission.

Troubleshooting

Understanding Error Messages

If camera permissions were not granted, an employee clocking in at the kiosk will see an "Unable to take photo" message:
User-added image
  • Unable to take photo: Contact your company's TSheets account administrator to grant camera access permission on this device.
    • This means the device has the correct setup, but the device's camera permissions were disabled.
  • Unable to take photo: Contact your company's TSheets account administrator to make sure that this device has the right software or hardware to take a picture.
    • This means the kiosk may be running on a computer/tablet without a webcam or on an unsupported browser/device.
      • In all cases, the hardware must have either a built-in or accessory webcam.
      • On a tablet, re-download the TSheets Kiosk app.
      • On a desktop, access Kiosk through the latest version of Chrome, Firefox, or Edge.

When setting up and managing the kiosk, in the web dashboard Time Clock Kiosk Preferences window, an error message may appear under the "Require Photo" column:
User-added image

  • We can't determine if this device's camera permission has been granted.
    • This isn't really an error state, just a notification to let an admin know the camera has not been set up.
  • Kiosk is unable to take photos because your device's camera permission has not been granted.
    • This means the device has the correct setup, but the device's camera permissions were disabled.
  • This device may not have a webcam or may be running on an unsupported browser.
    • This means the kiosk may be running on a computer/tablet without a webcam or on an unsupported browser/device.
      • In all cases, the hardware must have either a built-in or accessory webcam.
      • On a tablet, re-download the TSheets Kiosk app.
      • On a desktop, access Kiosk through the latest version of Chrome, Firefox, or Edge.

Fixing the Issue:

Android

  1. Learn which Android operating system version you have by going to: Settings > About Device > Android version.
  2. Do one of the following:
    • For Android 5 (Lollipop): When you install Kiosk, you will be asked for permission to use the device's camera. If you grant the permission, Kiosk will install. If you do not, Kiosk will not install.
    • For Android 6 (Marshmallow) and up: When you first use Kiosk, you will be asked for permission to Deny or Allow use of the device's camera. Select Allow. If permission was previously denied, on your device, go to Settings > Applications > TSheets Kiosk > Permissions > Camera to grant the permission.

iOS

  1. Tap Go to Settings.
  2. On your iOS device, tap Privacy > Camera < TSheets Kiosk.
  3. To enable access, tap the toggle button on (green).

Chrome

If camera permission was previously set to Block, in the URL address bar, click the lock icon > Block next to Camera > set to Always allow on this site:

You may need to refresh the page after the changes are made.


Firefox

If camera permissions were previously blocked, at the top left of the URL address bar, you will see a camera icon with a diagonal line through it. To grant camera permission:

  1. Click the camera icon. A Permissions menu displays.
  2. To clear the setting, click Block X.

  3. Refresh the browser page. You will be prompted to set the camera permission.

Safari

Safari does not support camera permission. Instead, if clocking in from a computer, access the app from Chrome. Or, from a mobile device, download the TSheets Kiosk Android or iOS device app.

Microsoft Edge

In Kiosk, if this message displays: "Let [name] use your webcam?" instead of clicking "Allow once," click "Always allow."


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