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What To Do About a Declined Payment

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There is a wide variety of reasons that may cause PayPal, a credit card, or a debit card payment to be declined. If you receive an email from TSheets stating that your payment method has failed, please try the following:

  • For debit cards: Contact your banking institution.
  • For credit cards: Contact the company that issued the card (for example, American Express).
  • Add a different card to your TSheets payment account. See How to Change Your Payment Method.
  • For PayPal: Contact PayPal and/or the banking institution that is linked to PayPal.
  • Contact TSheets Support or Australia TSheets Support. We're happy to help you troubleshoot the issue.

Note: We will attempt to run the payment every three days. After 21 days, your account will be frozen. To reactivate your account, see How to Change Your Payment Method above.


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