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Best Practices for Using the TSheets Mobile Apps

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Taking the following steps will keep you problem-free when using the TSheets Android™ or iOS® mobile app. To avoid use of your data, we recommend that you do the following while connected to wifi.

If your employer requires location tracking (GPS):

  • While clocked in, do not force close or sign out of the TSheets app.
  • Do not put your phone in low battery mode.
  • Do not put your phone in airplane mode.
  • Do not turn off your phone's location services.
    • iOS devices should be set to "Location > Always"
    • Android devices should be set to "Location > High Accuracy"
  • If you use the TSheets Android app, make sure the "Restrict background data" setting is turned off.

If, after doing all of the above, your problem persists:

  1. On your mobile device, if you have not already, sign in to your TSheets account.
  2. Tap Settings or More > Settings.
  3. Tap Help & Support Report a problem. Or, if you need immediate assistance, contact TSheets support. 

If you would like a printable version of this document, go to: Best Practices for Using the TSheets Mobile Apps, or Prácticas recomendadas para usar la aplicación móvil de TSheets, and click the printer icon.


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