Find answers in our knowledge base
 
Location (GPS)
Article

Mobile GPS Troubleshooting

« Go Back

Article Detail

 
Rich Text Description

GPS is pulled from a combination of satellites, wifi, and cellular data. Remember that there are lot of factors that cannot be controlled (i.e., the device’s technical capabilities, weather patterns, atmosphere, etc.) and can make it difficult for a point to be pulled, or determine why a point may not be pulling. Use this article to help understand and troubleshoot possible GPS issues:

Check for the following on the mobile device if points are not pulling:

  • The device should have a clear view of the sky (surrounded by various obstacles - large buildings, trees, even a bag - can hinder low-strength signals).
  • The device should be a normal temperature (as with any piece of technology, overheating or freezing can affect functionality).
  • The device should have power (if the battery died or the phone is powered off, location tracking stops).
  • The employee should be signed into the app and on the clock (signing out of the app prevents us from communicating with it).
  • The device should not be in Power Saving Mode or any low battery setting.
  • The app should be open in the background (do not force close the app).
  • Both the device’s Operating System and the TSheets app should be up-to-date (out of date software or app could affect functionality).

The following are device specific troubleshooting steps for both iPhone and Android:

iPhone

  • Turn the device off/on.
  • Turn GPS/Location services off/on and ensure location for TSheets is enabled:
    • Go to Settings > Privacy > Location Settings. Ensure Location Services at the top is toggled On. Toggle off and back on again to refresh.
    • Then, find the TSheets app in the list and set it to Always.
  • Turn Airplane mode on then off again to reset all wireless radios:
    • Go to Settings > Toggle Airplane Mode On and then Off again.
  • Disable any battery saver settings or apps:
    • Go to Settings > Battery > ensure Low Power Mode is toggled off. If you have Battery saver apps, ensure the permissions are set to not include the TSheets app.
 

Android

  • Turn the device off/on.
  • Ensure Location Services is enabled for the TSheets app:
    • Go to Settings > Apps > TSheets > Permissions > Toggle Location ON.
    • If it’s on, toggle it off and then back on to refresh Location Services.
  • Ensure location settings are set to high accuracy:
    • Go to Settings > Additional Settings > Privacy > Location > Set to High Accuracy.
  • Disable any battery saver settings or apps. This will vary depending on your device. Here are some common devices:
    • LG: Settings > battery & power saving > battery usage > ignore optimizations > turn ON for TSheets.
    • Motorola: Battery > select the menu in the upper right-hand corner > battery optimization > not optimized > all apps > select TSheets > don't optimize.
    • Samsung: Access battery settings > app power saving > details > TSheets > disabled.
    • Sony: Battery > from the menu in the upper right-hand corner > battery optimization > apps > TSheets.

Need help? We’re here for you.
Phone
us: +1 (888) 836-2720
au: +1 (800) 989-143
uk: +44 (808) 164-0610
Email
Reply within: 1-4 hours
Have a suggestion?

Was this document helpful?

 
   

Sorry this document wasn’t helpful. How can we improve it?

Characters Remaining 255