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How to Use and Understand GPS Tracking as an Employee

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General

  • GPS points can be pulled when you clock in and clock out as well as opening the app, switching job codes, and while on the clock.
    • A point can also be force pulled while on the clock by going to Time Clock > Location > Touch to View map > tap the location marker in the top right corner.
    • If you use TSheets Touch, ensure you leave it open and active on your device for points to pull.
  • GPS points will NOT be pulled when you are on a break, clocked out, or signed out of the app.
  • You may be required to enable location services on your device before you can clock in. If not it’s not required, you can opt in or out of location tracking:
    • In the mobile app > tap your profile icon (top left) > Settings > toggle Track location while clocked in on/off
 

Where to Find and How to Read GPS Data

From Mobile:

  1. Tap Timesheets > tap a timesheet to view > under LOCATION, tap Touch to view map..
  2.  
  3. Tap the three dots () in the top right to Show Accuracy Bubbles or not.
  4. Tap a point to see the time it was pulled, and it’s accuracy in meters.

GPS Point Colors

GPS points display in one of four colors indicating the following:

  • Green: Clocked in
  • Red: Clocked out
  • Blue: Point pulled while on the clock
  • Orange: Different device
 

Concerns and Troubleshooting

Unable to clock in or automatically clocked out:

If you are unable to clock in, or get clocked out with the one or both of the following notifications:

  • Turn On Location Services to Allow “TSheets” to Determine Your Locations”.
  • “You’ve been clocked out - Your company requires location while on the clock. Please go to Settings > Privacy > Location Services and set TSheets to Always.

Make sure you have Location services enabled on your device for the TSheets app.

Phone data and battery usage:

  • Data: Compared to apps like Facebook, the GPS feature uses a tiny amount of data. The exact amount of data used depends on how often you change location.
  • Battery: Since TSheets does not run continuously, it uses a tiny amount of your mobile device's battery power. The exact amount varies by:
    • Device
    • How often you change location
  • How to check battery/data usage:
    • Android: Tap Settings > Apps > Application manager.
    • iOS: Tap Settings > Data or Battery.
  • Scroll down to TSheets. If TSheets does not appear in the apps list, it is using less than 1% of the device's battery power.

Check for the following on the mobile device if points are not pulling:

  • It should have a clear view of the sky (surrounded by various obstacles - concrete buildings, trees, even a bag - can hinder low-strength signals).
  • The device should be a normal temperature (too hot or too cold can affect the location functionality in a device).
  • The device should have power (if the battery died or the phone is powered off, this will disable the location functionality).
  • The employee should be signed into the app and on the clock.
  • The device should not be in Power Saving Mode (or device equivalent).
  • The app should be open in the background (do not force close the app).

Helpful Steps to take:

  • Turn the device off/on.
  • Turn GPS/Location services off/on.
  • Ensure both your phone’s Operating System and the TSheets App are up-to-date.
  • Turn Airplane mode on then off again to reset all wireless radios.
  • Ensure Location Services is enabled for the TSheets app and is set to high accuracy.
  • Disable any battery saver settings or apps.
  • Reset Location and Network Settings.
(Steps for the following will vary depending on the device, please see Mobile GPS Troubleshooting for more specific steps.)

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